Articles by Angela Ramsey
New Face: John Burlison
This new director brings wisdom and determination to the Harrah Hotel College’s executive education program.
Blocking the Brain Drain
James Busser and Wen Chang provide resorts with the insights they need to keep star employees.
To Book or Not to Book?
Chih-Chien Chen’s research explores why consumers ‘seal the deal’ on hotel rooms when they do.
Fraternity of Brothers
A group of Hotel Administration grads share tales of how they turned moxie into magic.
Jersey Hustle: Tim and Mike Muir
The Hotel College honors the brothers with its most prestigious alumni award, Industry Leaders of the Year.
The Science Behind Employee Loyalty
Anthony Gatling measures ‘workplace spirituality’ to gauge hospitality employee satisfaction.
Hospitality in Hospitals
Discharge delays and bickering staff among the issues that compromise patient satisfaction, according to hotel administration professor Dina Zemke.
Checking Into Research
Four 51³Ô¹ÏÍøÍòÄÜ¿Æ´ó researchers are studying what makes hotel and resort customers tick, then using that knowledge to help industry leaders better serve their patrons.
New Faces: Mark Sandoval
Read about 51³Ô¹ÏÍøÍòÄÜ¿Æ´ó's new executive chef and prepare to salivate.